Refund Policy

Last updated: January 1, 2026

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At ZeemTV, we want you to be completely satisfied with your IPTV subscription. This policy explains refund availability, the request process, and applicable exceptions.

1. General Policy -- No Refunds After Activation

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after activation. We strongly encourage you to use our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Service Outage

If ZeemTV experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end. Credit requests must be submitted within 14 days of resolution.

2.2 Duplicate Charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Processing time: 5-10 business days.

3. Non-Eligible Situations

Refunds are not available if:

  • You changed your mind after purchasing.
  • You purchased the wrong plan.
  • You experienced issues with your own internet connection or device.
  • Your account was suspended due to Terms of Service violations.
  • You forgot about your subscription or did not use the Service.
  • Content libraries or channel availability changed during your subscription.

4. How to Request a Refund

  1. Email us at [email protected] with subject: "Refund Request -- [Your Account Email]"
  2. Include: full name, email used to register, date of purchase, description of the issue, and payment reference number.
  3. Requests must be submitted within 7 days of the qualifying event.
  4. Our team will review and respond within 3 business days.

5. Try 1 Month

ZeemTV offers a Try 1 Month to evaluate the Service before committing. Use the Try 1 Month form on our homepage or contact us at [email protected].

6. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days. ZeemTV is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension and may be disputed through appropriate legal channels.

8. Changes to This Policy

We may modify this policy at any time. Changes will be posted at https://zeemtv.com/refund.html with an updated date.

9. Contact

Email: [email protected]
Website: https://zeemtv.com