ZeemTV ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://zeemtv.com.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, phone number
- Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: Messages and information you send to [email protected]
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration, subscription status
- Device information: Device type, operating system, app version (IBO Player)
- IP address: Used for region detection, fraud prevention, and service delivery
- Cookies: Session cookies for authentication; analytics cookies for service improvement
1.3 Information We Do Not Collect
We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account details beyond payment processing.
2. How We Use Your Information
- Deliver the Service: Activate and manage your subscription, authenticate your device, and stream content.
- Process payments: Complete transactions and send receipts.
- Provide support: Respond to inquiries, troubleshoot issues, and resolve disputes.
- Improve the Service: Analyze usage patterns to enhance performance and content offerings.
- Send communications: Account confirmations, renewal reminders, and important updates.
- Prevent fraud: Detect and block unauthorized account sharing or misuse.
- Comply with law: Respond to lawful requests from authorities in the United States.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Data Sharing
We share your data only with payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by law.
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of subscription + 90 days |
| Payment records | 7 years (legal/tax compliance) |
| Support tickets | 2 years from resolution |
| Usage/log data | 90 days rolling |
5. Cookies
We use essential cookies for login sessions and analytics cookies to understand site usage. We do not use advertising or third-party tracking cookies.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or port your data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Data Security
We implement TLS/SSL encryption, encrypted storage, access controls, and regular security reviews. No system is 100% secure; in the event of a breach, we will notify you and relevant authorities as required by law.
8. Children
The Service is not directed at children under 13. We do not knowingly collect data from minors.
9. International Transfers
If data is transferred outside the United States, we ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this policy. Changes will be posted at https://zeemtv.com/privacy.html with a revised date.
11. Contact
Email: [email protected]
Website: https://zeemtv.com